Messaging
Historically, IM has been the privilege of very large,
distributed enterprise organisations that use it to support virtual
teams.
More recently, IM has also entered the small to medium space,
introduced through the ‘back door’ by workers with hotmail accounts
(‘grey IT’). CIOs have shifted their attitude from a grudging
acceptance of IM to its recognition as a vital collaborative
business tool.
IM works in real-time. It is instant, interactive and natural for
people to use, making it the preferred starting point for all
business communications.
The key to legitimising IM for business purposes is to run it
within a secure, federated services model – where secure access to
individuals can be provided across organisational boundaries,
linking them together as a virtual team.
Logicalis consultants are experienced in the delivery of solutions
from the three main Instant Messaging (IM) vendors: Microsoft
Office Communications Server (OCS), Cisco Unified Presence Server
(CUPS).
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