ARN chooses Logicalis to replace and upgrade nationwide
telephony and networking systems
Australian Radio Network (ARN), Australiasia’s largest
commercial radio network with over 4 million listeners, selected
Logicalis to roll-out a new and improved company wide telephony and
networking systems.
Challenge
ARN's telephony systems were five to 25 years old, with
interconnects across offices in five states. ARN needed to
replace their aging legacy standalone PABX telephony systems,
as well as to update their switching and routing hardware within
its network.
Solution
Logicalis designed, configured, tested and installed a new
Cisco-based Unified Communications system, providing centralised
telephony services (inter-state call transfer, contact). This will
also support a new mobile sales workforce strategy. The
project was implemented within stipulated time and rolled out
progressively, initially in the Sydney head-office, then Melbourne,
Adelaide, Brisbane and Canberra.
Benefits
ARN is able to deliver greater and enhance experience to its
listeners while increasing the efficiency of its commercial
operation. “We’re in the business of providing entertainment to our
listeners and advertising opportunities to our clients,
consequently, how we communicate with these audiences is critical
to our commercial operations” said Graeme O’Connor, National
Technology Director at Australian Radio Network.
Testimonial
"The Logicalis team was exceptional in the design and delivery of the project, and worked well with our internal technical team to deliver a solution that fits into a wider strategy for ARN. Already our phone costs have been significantly reduced, and we’re realising the benefits of an improved mobile sales workforce."
Graeme O’Connor, National Technology Director